Over Xmas and New Year the health and social care services had to move to emergency care
planning.
They sent out the following advice asking people to support the NHS. We think this advice is important for us as patients to consider throughout the year.
Only call 999 or attend accident and emergency departments when someone is seriously ill or injured and their life is at risk.
When needing urgent medical care but it’s not an emergency, visit NHS 111 online – nhs.uk – or call NHS111 for advice on how to get care at any time of day or night
Utilising an Urgent Treatment Centre (UTC) if you have a minor illness or injury, such as sprains, fractures, minor burns, skin infections, animal bites, minor eye and head injuries, stings and bites. Urgent treatment centres/Minor Injury Units are available 8am-8pm in Derby, Ilkeston, Ripley, Darley Dale, Buxton, Lichfield and Tamworth and can help with care and treatment for many of the most common issues that people attend emergency departments for. They will often be able to help get the care needed more quickly than accident and emergency departments. Please only attend a UTC if you need urgent treatment for an illness or injury.
See a pharmacist for advice on a minor illness such as a cough or cold. Pharmacists are experts in medicines who can help you with minor health concerns. As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Contact your GP for symptoms that won’t go away, such as lumps, unexpected weight loss, abnormal bleeding and persistent pain. GP practices also employ highly trained professionals such as physiotherapists, nurses, dieticians and others.
Check on neighbours, friends and family who have an existing respiratory condition, to ensure they are okay and not suffering from additional wheeziness or shortness of breath. It is also important to ensure they are following their care plan with medication, inhalers and oxygen support. If you are concerned and feel you need clinical advice, use NHS 111 online or call 111. It is essential that they receive treatment early and seek to prevent an admission to hospital.
Support loved ones who are ready to leave hospital by doing six simple things:
Bring clothes for leaving hospital
Arrange access to their home or place they call home and to check on heating and food
Check transport arrangements
Ensure they have any dressings or equipment they need
Confirm any follow up appointments
Check for valuables and belongings when leaving
If unable to make any NHS appointment, please contact the number on appointment letters so that it can be reallocated to another patient.
Please continue to treat all NHS and care staff with the respect they deserve. Our hard-working staff and volunteers are doing all they can to keep patients safe and supported